Thereby, the OEM is now able to provide remote support in a trusted manner, ensuring machine uptime and customer satisfaction. The end-user is always in control of the machine and the support session, eliminating any privacy or security concerns. Attended Access allows an OEM to offer remote support for a machine, only when requested by and in the presence of the end-user. The TeamViewer IoT Attended Access feature allows the end-user’s equipment to be accessed and supported remotely and securely.
There is a need in the market for a trusted mechanism of delivering remote support for such circumstances. This hinders the end-user and Original Equipment Manufacturer (OEM) from utilizing remote support technology when assistance is required. Many industries have stringent security measures which limit the exposure of business-critical equipment to the internet.
0 kommentar(er)
